Shipping policy
Last Updated: September 20, 2026
Thank you for visiting and shopping with The Geek Artist. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing & Fulfillment Times
Ready-to-Ship Items: All standard orders for in-stock items are processed within 1 to 3 business days (excluding weekends and UAE public holidays).
Custom & Made-to-Order Artwork: Because custom commissions, hand-painted pieces, and personalized items are crafted individually, production timeframes typically range from 1 to 3 weeks before shipment. You will receive an estimated completion timeline upon placing your custom order.
If we experience an unusually high volume of orders or unforeseen delays, we will notify you promptly via email.
2. Domestic Shipping (United Arab Emirates)
We ship to all seven Emirates using local express courier services.
3. International Shipping (Worldwide)
We ship worldwide to select countries via reputable international couriers (such as DHL, FedEx, or Aramex) to ensure your parcel arrives safely.
Transit times are estimates and may vary based on customs clearance procedures in your country.
4. Customs, Duties & Import Taxes (International Orders)
The Geek Artist is not responsible for any customs clearance fees, import tariffs, brokerage charges, or local VAT/taxes applied to your order by your destination country.
All fees imposed during or after shipping are the sole responsibility of the customer.
If a package is rejected by the recipient or returned to us due to unpaid customs duties or incorrect shipping information, original shipping costs will not be refunded, and return courier fees will be deducted from any store credit or refund.
5. Order Tracking & Delivery Confirmation
Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s).
Tracking links become active within 24 hours of the courier collecting your parcel.
Please ensure your delivery address and contact phone number are entered accurately at checkout to avoid delivery disruptions.
6. P.O. Boxes & Restricted Addresses
Most courier partners cannot deliver to P.O. Boxes or APO/FPO addresses. Please provide a complete physical residential or business street address along with an active phone number to avoid dispatch delays.
7. Damages, Loss & Delivery Issues
Damaged in Transit: We package all items especially fragile artwork and prints with protective materials. However, if your order arrives damaged, please notify us within 14 days of delivery.
Email us at heba.shalaby88@gmail.com with your order number, clear photos of the damaged item, and photos of the external packaging with the shipping label visible.
Please save all packaging materials and damaged goods before filing a claim.
Lost or Missing Packages: If your tracking indicates the package was delivered but you haven't received it, check your surroundings and ask neighbors or building security. If it is still missing after 24 hours, contact us so we can initiate an official trace with the courier.
8. Contact Us
If you have any questions about this Shipping Policy or your specific shipment, please contact us:
Brand Name: The Geek Artist
Email: heba@thegeekartist.com
Location: Town Square Community Center, Dubai, United Arab Emirates